Frequently Asked Questions

Everything you need to know about shopping with Petland

How do I determine the correct size for my pet?

We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest girth, and back length to ensure a comfortable fit. If your pet is between sizes, we suggest ordering the larger size.

What is your return policy for pet apparel?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. For hygiene reasons, please ensure the item is free of pet hair and odors before returning.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your pet's new outfit sooner.

Are the fabrics safe and comfortable for sensitive skin?

Yes, we prioritize high-quality, breathable fabrics like organic cotton and soft knits. All our materials are tested to ensure they do not cause irritation or restrict your pet's natural movement.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.